{"id":23105,"date":"2026-04-06T16:41:39","date_gmt":"2026-04-06T16:41:39","guid":{"rendered":"https:\/\/matchybg.com\/?page_id=23105"},"modified":"2026-04-17T17:41:42","modified_gmt":"2026-04-17T17:41:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/matchybg.com\/en\/faq\/","title":{"rendered":"FAQ (Frequently Asked Questions)"},"content":{"rendered":"
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FAQ (Frequently Asked Questions)<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Do I need Telegram to use MatchyBG?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, for now, that\u2019s where all the magic happens. Telegram is a free, fast, and secure app\u2014think WhatsApp, but with much more 'muscle'\u2014which allows us to connect you in real-time without annoying email notifications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Why did you choose Telegram to start with?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Because we wanted to give you a tool to play now, not a year from now. Telegram allows us to build a vibrant community and smart chat-bots that work lightning-fast. Don't worry, the mobile app is already under development!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"How to make your first match (Step-by-step)?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

1. Click the 'Let\u2019s get started' button;<\/p>

2. Start our bot by clicking the \"Start\" button in the Telegram chat or by typing \"\/start\".<\/p>

3. Answer a few questions to determine your skill level;<\/p>

4. Enter the section for your rank and join the first poll. It\u2019s that easy!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"I found an opponent in the poll\u2014now what?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

See who else chose the same time by clicking 'View Votes' under the poll. You can also send a direct message to the Matchy-Polling-bot with the \/start command \u2013 it will show you exactly who you\u2019ve matched with. Then, just book a court at your favorite club and\u2026 play!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Is there a fee for using MatchyBG?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No. MatchyBG is a completely free platform for finding partners. You only pay the court rental fee directly to the club where you choose to play.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"How do I know if my opponent is at my skill level?\"<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Our AI bot uses a ranking system (from beginner to expert). When you join, you\u2019ll complete a quick assessment that places you in the right group to ensure your matches are as competitive and fun as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tCan others see my phone number?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No. Telegram allows you to communicate via a username. Your phone number remains hidden unless you explicitly choose to share it with your partner.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my opponent doesn't show up (Ghosting)?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Fair play is essential to us. If someone fails to show up without notice, you can report them to an administrator. Frequent violations will lead to a permanent ban.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tIs MatchyBG available only in Varna?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We started in Varna because the sea inspires us, but very soon you'll find us in Sofia, Plovdiv, and Burgas. Keep an eye on the Cities section (coming soon)!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Have another question? Message us directly!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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